Overview
Ning is an online platform for social networks, which means that anyone can customize the code running their social network on Ning for free, in (almost) any way they’d like.
A Developer Support Engineer at Ning is responsible for the care and feeding of people customizing their social networks here. It’s a fun and extremely rewarding role as you are on the frontlines getting people what they need to customize their own social networks.
Developer Support Engineer Profile
Opportunity
Put your mark on a rapidly growing online platform for creating social networks used by people in their daily lives.
Help people achieve their goals with their social networks. Create great, rewarding relationships in the process.
Serve as a highly visible representative of Ning inside and outside the company.
Responsibilities
Field code questions, feedback, and suggestions from Network Creators and Developers in our Help Center; on our Network Creators and Developer networks; and on posts throughout the blogosphere.
Rapidly funnel your recommendations into Ning’s rapid development cycles, new and improved documentation, and other Network Creator and Developer resources.
Develop additional shared libraries, code snippets, and tutorials to make the learning curve for new Developers customizing their social networks on Ning faster and even more efficient.
Author blog posts to communicate outstanding uses of networks on Ning, from the simple to the complex.
Investigate bugs and issues reported by users and provide guidance on ways to fix them.
Get creative with our platform and inspire others to build great things with it.
Qualifications
You love software. You love coding. You love teaching people new stuff.
You have experience writing code, specifically PHP, JavaScript, and HTML, and you love it. You’d do it even if you weren’t getting paid. Although, in this case, you would be, so that’s not an issue.
You love helping people and find it rewarding to dive in and troubleshoot issues, then use that experience to make the whole service better.
You think putting your stamp on a new developer network for a new breed of platform, specifically one focused on empowering people to create their own social networks, is exciting.
You are an independent, creative self-starter who loves running with things while keeping everyone inside and outside the company in the loop.
You can write. Even better, you’ll find some way to show us that you can write when you email us to apply for the position.
You spend a lot of time online and stay up-to-date on new, fun things out there for developers as well as regular people.
You have experience working on tight development cycles, love rapid iterations, and enjoy working with product managers, developers, QA engineers, and operations in getting things done. You enjoy work that changes every day.
You’re the go-to person for all of your friends when they need technical topics translated into something that they can understand.
You graduated from a university and have a technical degree. Ideally, your degree is in computer science.
You live near Palo Alto, California or are interested in moving here. We will consider remote roles for outstanding candidates.